Marie Sugarman

The art of communication: making contact... and then what?

The art of communication: making contact... and then what?

Communication is a key leadership skill. It's easy to assume that if we know something and the context around it, then everyone else does too. Effective communication involves defining your audience, choosing the best messaging route, plus giving clarity on the expected action by recipients.

Providing clarity through change and chaos

Providing clarity through change and chaos

Clear and concise messaging is the key to convincing others to take action. Simplicity frees the recipient from interpretation due to a lack of clarity. Communicating with clarity helps build much-needed resilience during times of change.

Staff Engagement Nirvana

Staff Engagement Nirvana

True staff engagement is hard, and even harder when your people work on the front line and don't see an office computer for most of the day. Engagement needs trust in the message, for people to feedback, discuss and debate; to feel connected, as though they are the organisation, not just part of it.

Communicating...and silence is still communicating

Communicating...and silence is still communicating

Many businesses stop communicating when faced with uncertainty, crisis or anxiety, but communication becomes ever more important. If you’re not actively communicating with your people, they’ll still be getting a message loud and clear – but not one you necessarily want them to hear.