David Seacombe
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The Serverless Revolution
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The Serverless Revolution

Serverless computing is the provision of computing infrastructure on-demand, not to a fixed number of servers or amount of bandwidth. For those who want to build customer-centric services, this approach simplifies the tech and encourages innovation whilst providing cost aligned elastic scale.
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Daniel Mermelstein
Digital transformation in the insurance industry
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Digital transformation in the insurance industry

We might assert that the insurance industry has not been good at transformational change of any sort, digital or otherwise. It’s difficult to move forwards when confusion and uncertainty exist so, like organisations in any sector we explore how companies can simply focus on ‘being better’.
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Gary Burke
How to Build Digital Capabilities
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How to Build Digital Capabilities

Digital capability describes the skills and attitudes that individuals and organisations need if they are to thrive in today's world. It is also the capabilities a company requires to transform itself into a sustainable, relevant and successful business by using digital technology as an enabler.
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Paul Whiteside
Payments Architecture
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Payments Architecture

An efficient payment system is indispensable to the interbank, money, and capital markets. Previously Banks built in-house payment processing systems to ensure performance, compliance and security, but challengers are using APIs and Cloud-based Vendor solutions in their Payments Architecture
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Dieter  Allen
Digital transformation in Banking
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Digital transformation in Banking

Customer expectations of banking have evolved over the years. If traditional banks don’t meet needs, then the challengers will. If banks keep delivering value to their customers they will be rewarded with loyalty. The true value of digital transformation to a bank is what it can do for its customer.
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Paul Meredith
Finding Product Greatness
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Finding Product Greatness

A great product answers a genuine need. If it looks good, is easy to use and long-lasting then all the better. In a B2B world the challenge is keeping the product focused on solving the customer's problem. Building the right thing and incorporating it profitably into the business model is paramount.
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Paul Whiteside
Promoted but not Prepared
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Promoted but not Prepared

Congratulations on your appointment. You've waited for this moment and are in post because of your evident knowledge, experience and cultural fit. But do you know what to expect now you are at the top-table? You have risen through the ranks, been promoted on ability, but are you really prepared?
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David Seacombe
Do more with less – leaner, fitter, and stronger
Action

Do more with less – leaner, fitter, and stronger

Times are tough, and most commentators agree we are heading for a recession. How do you reduce costs without compromising on quality or customer service? Our 8-step programme looks at where value can be added.
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Helen Phillips
Customer Success
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Customer Success

Delivering value is central to the purpose of any company. Organisations which continue to deliver value to their customers beyond an initial sale find that those same customers tend to become product experts and loyal brand advocates, and the revenue keeps rolling in.
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David Seacombe
Resolving Product-Aware and Customer-Centric Business Models
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Resolving Product-Aware and Customer-Centric Business Models

A product-led organisation markets the benefit of its products to as many customers as possible. Customer-centricity flips the process around and aims to understand the needs of the customer, and then provide the best solution. The customer experience is what now delivers greatest business value.
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David Seacombe
The Paradox of Tolerance
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The Paradox of Tolerance

When tolerance is extended to intolerant behaviours, it can erode the very freedoms it aims to protect. To prevent this, organisations must set clear boundaries, promote respectful dialogue, and ensure inclusion is principled, not passive.
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David Seacombe
Why you need a CapEx NED
Insights

Why you need a CapEx NED

Major capital expenditure programmes rarely go to plan, some become so far out of tolerance that they attract unwelcome attention. Implementing major change is difficult. Your company Exec has NEDs to provide expertise, oversight and challenge, and this benefit should be extended to your programmes.
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Gary Burke
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