David Seacombe
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Business resilience - embedding cyber into digital transformation
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Business resilience - embedding cyber into digital transformation

Much of business is now a digital economy and it is essential to be ‘always on’. Any inability to offer a continuously available service almost certainly means loss of revenue and loss of reputation. Cyber security must be designed into technology from the start, and embedded in the culture.
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Don Gibson
Cultural Change and Employee Engagement
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Cultural Change and Employee Engagement

Cultural change is the hardest part of digital transformation, but what do we mean when we talk about it? Many organisations try to create a working environment that reflects their values, which usually requires significant employee engagement to create an emotional commitment in them.
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David Seacombe
How to be a True Leader
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How to be a True Leader

True leaders are those who are not only effective in their job, but are genuinely interested and care about their people. They have a level of emotional intelligence such that it inspires others to live their best working lives. They are remembered by many as one of the finest people they worked for
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David Seacombe
Complicated, complex and chaotic
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Complicated, complex and chaotic

We live in an uncertain world and often lack alignment or agreement on matters. As staff become empowered to self-direct and make decisions, Leaders can take comfort that their staff have some guidance on an appropriate decision-making approach relevant to the complexity of the situation.
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David Seacombe
Service or Success?
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Service or Success?

On the whole, Customer Service is reactive, and keeps customers satisfied by dealing with their query or problem. In contrast, Customer Success is a proactive approach that puts understanding and supporting customers’ desired business outcomes at the heart of operations. We discuss how to change.
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David Seacombe
Do you have enough fun in your business?
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Do you have enough fun in your business?

Having fun in your business increases motivation, helps you to provide great customer service, attract and retain talented employees, and ultimately will increase your profits. Business is a serious endeavour, but here are eight ideas for having more fun, and making more money too.
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Helen Phillips
Performance Excellence
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Performance Excellence

Excellence and success are closely related concepts. This post explores the hypothesis that excellence is the basis of success and that performance excellence leads to enduring success, especially when activities driving process, operational and business excellence are co-ordinated.
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David Seacombe
Data-driven personalisation
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Data-driven personalisation

Data-driven personalisation is a key area of growth for marketeers, knowing enough about someone to be able to deliver a relevant message to them at the right time - a world away from generalised broadcast mailshots.
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David Seacombe
Root Cause Analysis
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Root Cause Analysis

Root cause analysis is the discipline of investigating the underlying reason why problems occur so that an appropriate solution may be found. Responding to challenges as they occur is important, but it is good management practice, and cost-beneficial, to ask why they happen and proactively resolve.
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David Seacombe
Trust and Inspire, or Command and Control?
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Trust and Inspire, or Command and Control?

A true leader harnesses the abilities of others and inspires them to be their best working selves. This contrasts with the legacy management style of issuing instruction, an approach that erodes commitment, especially with those who seek deeper engagement and feel a need to offer ideas and be heard.
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David Seacombe
The truth about Agile
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The truth about Agile

Agility is about leadership. Agile practice in the technology world has become purely following the method, rather than acceptance of the spirit, intention and principles, where its true value becomes evident. We discuss a number of success principles, to address the engineering waste we now see.
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Paul Whiteside
Embracing chaos
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Embracing chaos

We must recognise that despite our desire to control everything, we cannot. Simple principles can allow complex and dynamic situations to be managed successfully. By giving your staff autonomy to make decisions, backed up by tried and tested rules of thumb they will succeed where controls fail.
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Paul Whiteside
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