Insights

Digital transformation is a combination of organisational, behavioural and technical transformation. It's not just about buying digital tools, although they have their place; the main determinant of success is leadership. Some thinking on succeeding with transformation is set out in these articles. You should find these insights thought provoking.

Functional Building Blocks

Functional Building Blocks

Products each have one of more operational functions, and each function itself is made up of smaller functional parts. Benefits arise when each of these smaller parts has one distinct purpose and is capable of being built and maintained by a small team.

How to Innovate

How to Innovate

Innovation is essential to stay relevant and to grow your business. The successful surfacing of new ideas is crucial to being able to improve ways of working, to bring new and improved products and services to market, increase efficiency and, most importantly, to give new value to customers.

Innovation keeps you Trading

Innovation keeps you Trading

Innovation is at the heart of any business. No company, however successful, can stand still. Change happens whether you want it to or not. Successful leaders must reimagine and reinvent traditional legacy businesses or face becoming irrelevant in the market.

People Matter

People Matter

Whatever our background, all of us are a diverse mixture of our past and present, with our own hopes and fears, abilities and weaknesses. Together we represent society, and by embracing the breadth of what we all offer then we are also relevant to and engaged with our customers.

Autonomy, Mastery & Purpose

Autonomy, Mastery & Purpose

Happy and productive people are those who are given the freedom to make decisions, those who have the confidence of being on top of their game, and those who are working towards positive outcomes. Our customer-centric world will thrive when staff themselves are focused, trained and empowered.

What makes your team tick?

What makes your team tick?

Do you know what you need to do to get your team to perform at their best? Do you wonder why they bicker over seemingly insignificant matters? We've been using a workplace motivation tool to help our clients understand themselves and their teams better, and to unleash their potential.

Team Culture

Team Culture

Research shows that team culture is not only strongly correlated with company performance, it is also a strong predictor of job satisfaction. A high-trust culture is important for creating a happy working environment and a high-performance organisation.

Flow and Feedback

Flow and Feedback

To ace customer-centricity, make sure that work always flows in one direction – towards the customer; the smaller the work packet the sooner the value. Create, shorten and amplify feedback loops so that learning is fast. Continually experiment in order to learn from mistakes - and achieve mastery.

Corporate Memory

Corporate Memory

There are many sources of knowledge across the business. The challenge is harnessing this knowledge in a coherent and productive way. The way a business gathers, shares and exploits its knowledge can be central to its ability to develop successfully and to continue trading.

High Performance Culture

High Performance Culture

A high-performance culture is not just about achieving results; it’s about creating an environment where employees are engaged, motivated, and aligned with the organisation’s goals. Setting clear objectives, assessing performance continuously, and rewarding contributions effectively drives success.